Returns & Exchanges
We want you to be fully satisfied with your Preston North End merchandise, which is why we offer a 28-day return window for all official club gear in its original condition. Please note that personalized items and match-worn kits are excluded from this policy unless they are faulty.
Complete the Returns Form
Locate the returns note included in your original parcel and fill in the details regarding the items you wish to send back and your reason for the return.
Secure the Package
Place the items, including all original tags and packaging, into a secure mailing bag along with your completed returns form to ensure a smooth processing experience.
Ship to Deepdale
Send your package via a tracked courier service to the PNE Club Shop at Deepdale Stadium, ensuring you retain your proof of postage until the refund is processed.
Wait for Processing
Once received, our team will inspect the items and issue your refund or exchange within 7-10 working days, notifying you via email once the transaction is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing