Frequently Asked Questions

Everything you need to know about your Preston North End gear and orders.

How long does shipping take for official club merchandise?

Standard UK delivery typically takes 3-5 working days. International shipping times vary by location, usually arriving within 10-14 working days.

Can I return a personalized jersey?

Unfortunately, we cannot accept returns or exchanges on shirts that have been personalized with name, number, or patches, unless the garment is faulty.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How do I know what size to order?

Please refer to our comprehensive Size Guide located on each product page to find the best fit for our kits, training wear, and leisure apparel.

Will you restock items that are currently sold out?

While we aim to restock popular training gear and accessories, limited edition kits and end-of-season clearance items are generally not replenished once sold out.

Do you offer Click and Collect at Deepdale?

Yes, you can select the 'Click and Collect' option at checkout to pick up your order directly from the Stadium Store during regular business hours.